Shipping policy

IS SHIPPING FREE?

Shipping is free in the India  on most items. On some items, we may have a weight based shipping fee. 

 Once the order is placed you get a confirmation call by our team and after the confirmation your order is dispatched within 24 Hours. (Except Sundays & Holidays).

For faster dispatch you can confirm your order by own by EMAIL US AT support@smileroots.com

The order may take anywhere between 4-7 days to reach you after dispatch, depending on the location of your order.

WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?

If you have a multi-item order, each item may be shipped from the a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible! 

WHEN WILL I RECEIVE MY ORDER?

within the 10 days of your order confirmation after A VERIFICATION CALL

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

WILL I BE CHARGED FOR CUSTOMS AND TAXES?

The prices displayed on our site are some included and some are excluded you will know about it when you will checkout which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.